Frequently Asked Questions

This product is a gaiter style mask, isn't that the worst kind according to the CDC?

Most gaiter style masks are made with polyester with only one layer of cloth, this is why the CDC has warned against the use of these mass produced tube bandanas. However Aroma Haelo is made with 100% cotton, is woven and two ply according to the directives of the CDC for best practices for masks. We have taken the popular elements of the gaiter style that provide comfort and convenience but we ensured the design maintained the highest safety standards possible.

How is this different from other gaiters or ace masks?

Aroma Haelo is made from 100% and only natural materials, the front panel is double ply to ensure highest safety standards, in addition aroma haelo includes an aromatherapy component allowing users to enjoy long lasting therapeutic essential oils on the go.

Is Aroma Haelo environmentally friendly?

Our face coverings are biodegradable, our Aromatherapy products are recyclable, as are all our packaging are recyclable or biodegradable. Our products are made with pride right here in the USA.

How long with one aromatherapy pod last?

Aroma Haelo Pods will last for 6-8 hours for potent aromatherapy, 24 hours or longer for lighter potency depending on preference.

Can I wash my Haelo?

Yes, wash cold with like colors, dry on low or air dry.

My Aroma Haelo is too loose. How can I make sure it fits?

Your Aroma Haelo comes with a small sizing button. Use the button to cinch Aroma Haelo at the rear top hem at the fit that is most comfortable for you.

What is the Return and Exchange Policy?

We accept returns and exchanges up to 60 days after purchase. We cannot accept more than one opened Aroma Haelo Pod return of the same blend. Returns can be shipped to 5123 W 98th St #2013 Minneapolis, MN 55437. Refunds will be returned on the same form of payment as purchase. If you would like to exchange the product please include a note with your return or send an email to contact@aromahealo.com with the order number and the exchange information. If the exchange product is more expensive than the original order we will refund your original order and require you to make the exchange purchase online.

What forms of payment do you accept?

We accept all major credit cards and Paypal.

When will my order be shipped to me?

Orders made Monday-Friday before 1 pm will be shipped first class on the same day. Orders made after 1 pm will be shipped first class next business day Monday – Friday. Please be aware, weather, natural disasters of post office hours can affect shipping times, if you have any trouble with shipping times please notify contact@aromahaelo.com.

Recurring Subscription

Aroma Haelo Pods are available in quantities of six for automatic recurring orders. Customers can choose to have pods ship monthly or quarterly. Your card will be charged on the day of your choice before the order is fulfilled and shipped. You can cancel a recurring order anytime before you are charged. If your order has already been shipped, simply return the item unopened to receive a full refund.